Start a session
Remote Support
Your engineer is on the line and needs to see your screen. Three steps and you are connected — with a session key that only your engineer can give you.
Three steps
- 01
Pick your engineer
Open the session page and choose the engineer you are on the call with.
- 02
Enter the session key
Type the short key your engineer reads out to you. It works once, for this session only.
- 03
Run the small download
A small helper starts the session. When the session ends, nothing stays installed.
- TLS-encrypted sessions
- You see everything the engineer does
- End the session at any time
- 24/7/365
Not on a call yet?
A session starts with a call.
Call +1 (888) 790-8777 and an engineer will give you a session key — or send us a note and we will call you back.
