Start a session
Remote Support
Your engineer is on the line and needs to see your screen. Start the session, then either click the name of the engineer you are talking to or enter the session key they give you — not both.
Three steps
- 01
Start a session
Use the Start a remote-support session button on this page. The session page opens in a new tab, so this page stays behind it.
- 02
Click your engineer — or enter the session key
Either click the name of the engineer you are on the phone with, or enter the session key they gave you. Not both.
- 03
Run the small download
A small helper starts the session. When the session ends, nothing stays installed.
- TLS-encrypted sessions
- You see everything the engineer does
- End the session at any time
- 24/7/365
Not on a call yet?
A session starts with a call.
Call +1 (888) 790-8777 and an engineer will give you a session key — or send us a note and we will call you back.
