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Co-Managed IT Services

Your IT Team,
Reinforced.

You already have IT. What you need is more coverage, deeper expertise, and capacity for the work that keeps getting pushed aside. Co-managed IT puts an experienced bench behind your existing team — without displacing anyone and without another full-time hire.

Get a Free Assessment 850-338-6503
Who Co-Managed IT Is For

Two situations, one solution.

You have internal IT that needs backup

Your IT person or small team handles the day-to-day well — until someone takes vacation, a project stacks up, an after-hours outage hits, or a problem needs a specialist they are not. Co-managed gives them a safety net: overflow helpdesk, 24/7 monitoring, and on-call experts in security, networking, and cloud.

You are deciding whether to hire

Internal IT is stretched and you are weighing another headcount. Before you commit to a salary, benefits, and a months-long search, co-managed lets you add broad coverage immediately — a full bench of skills with built-in redundancy — and scale the engagement up or down as your needs change.

What We Take Off Their Plate

Fill the gaps, keep the control.

Coverage & Overflow

  • After-hours, weekend, and holiday helpdesk
  • Vacation, sick, and turnover coverage
  • Ticket overflow during busy stretches

Specialized Expertise

  • Security, compliance, and vCISO guidance
  • Network engineering and cloud architecture
  • Unified communications and telecom projects

Project Capacity

  • Migrations, rollouts, and refresh projects
  • Extra hands for deadline-driven work
  • Office moves and new-site standups

Monitoring & Tooling

  • Enterprise RMM and 24/7 alerting
  • Automated patch management at scale
  • Access to tools too costly to license solo

Documentation & Process

  • Standardized documentation and runbooks
  • Reduced key-person risk and tribal knowledge
  • Mature ticketing and SLA discipline

Strategy & Planning

  • Technology roadmap and budget planning
  • Quarterly reviews alongside your IT lead
  • Vendor management and procurement support
Co-Managed vs. The Alternatives

Where co-managed fits.

If you have an internal team you want to keep, the real choice is usually between hiring another person and adding a partner. Here is how the three approaches compare.

Hire Another IT Person
✗ One skill set, ~40 hrs/week
✗ Salary, benefits, recruiting cost
✗ Coverage gaps on PTO and sick days
✗ Single point of failure
✓ Fully dedicated to you
Co-Managed with Leonidas
✓ A full bench of specialists
✓ 24/7 coverage, no PTO gaps
✓ Often less than a loaded salary
✓ Scales up or down as needed
✓ Keeps your team and knowledge
Fully Outsourced IT
✓ Complete coverage, no internal staff needed
✓ Predictable flat monthly cost
✗ Less on-site, in-house presence
✗ Not a fit if you want to keep IT in-house
→ See Managed IT
A Partnership, Not a Takeover

Your team stays in
the driver's seat.

Co-managed only works when the division of labor is clear. We start by mapping what your internal team owns, where they are stretched, and what is falling through the cracks. Then we define exactly which responsibilities sit with us and which stay with you — in writing, with no ambiguity.

Your IT lead keeps ownership of the relationships, the priorities, and the institutional knowledge. We become the bench they call when the work exceeds the hours or the skills on hand. The result is a team that is more capable and far less likely to burn out.

A typical split

Your Team
Daily user support
Business relationships
On-site presence
Priority decisions
Leonidas
After-hours & overflow
Monitoring & patching
Security & projects
Tooling & documentation
Related Services

Often part of a co-managed engagement.

Managed IT

No internal team? We can run IT end to end as your fully outsourced department instead.

Learn more

Cybersecurity

The specialized depth co-managed clients reach for most — security program design, compliance, and vCISO leadership.

Learn more

Network Engineering

Bring in senior network design and troubleshooting for the projects your team does not run every day.

Learn more
Frequently Asked Questions

Common questions about co-managed IT.

What is co-managed IT?
Co-managed IT is a partnership model where an outside provider works alongside your existing internal IT staff rather than replacing them. You keep your team and institutional knowledge; we add the coverage, specialized skills, tooling, and capacity they do not have on their own.
How is co-managed IT different from fully outsourced managed IT?
Fully outsourced managed IT means we act as your entire IT department. Co-managed means your internal staff stay in place and own day-to-day operations, while we fill specific gaps — after-hours and overflow coverage, project work, security and compliance depth, or enterprise-grade monitoring and documentation tools. The split is defined to fit how your team already works.
Should we add a co-managed partner or hire another IT person?
It depends on what is actually missing. A single new hire adds roughly 40 hours a week of one skill set, plus salary, benefits, recruiting, and PTO gaps. A co-managed partner gives you a whole bench — helpdesk, network, security, and strategy — with 24/7 coverage and no single point of failure, usually for less than a loaded salary. If you need broad coverage rather than one specific role, co-managed is often the better math.
Will a co-managed provider try to replace our internal IT team?
No. Co-managed engagements are designed to make your internal team more effective, not redundant. We take the repetitive monitoring, patching, and after-hours load off their plate so they can focus on the projects and business-facing work that internal staff are best positioned to own. The relationship is collaborative, with clearly defined responsibilities on both sides.
Get Started

Give your team
the bench it needs.

A free 30-minute assessment maps where your IT is stretched and what a co-managed split would actually cover. No sales pressure, no commitment required.

Get Your Free Assessment 850-338-6503